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Our Response Commitment
Normal Inquiries
We aim to respond to all general inquiries, feedback, and suggestions within 48 hours during business days.
Urgent Matters
For critical bug reports and urgent issues, we strive to respond within 24 hours and address the problem as quickly as possible.
Frequently Asked Questions
How do I suggest a new tool?
You can suggest a new tool by filling out our contact form and selecting "Tool Suggestion" as the subject. Please include as much detail as possible about the tool you'd like to see.
How do I report a bug or issue?
If you've found a bug or issue with any of our tools, please use our contact form with the subject "Bug Report" or visit our dedicated report issue page. Include the tool name, what happened, and what you expected to happen.
Are your tools really free?
Yes! All tools on SubNexa are completely free to use. We may add premium features in the future, but our core tools will always remain free.
How can I contribute to SubNexa?
We welcome contributions! You can contribute by reporting bugs, suggesting features, or even submitting pull requests on our GitHub repository. Check out our contribution guidelines for more information.
How quickly do you respond to inquiries?
We aim to respond to all inquiries within 48 hours. For bug reports or urgent issues, we typically respond much faster.
Can't find what you're looking for?
Check out our comprehensive documentation or explore our tools directly.